Frequently Asked Questions (FAQ)

Web Wise Digital Ltd

1. What type of company is Web Wise Digital Ltd?

We are a private limited company registered in the United Kingdom, offering Web Design and Hosting Services. Our mission is to deliver exceptional Web Design Services that meet the evolving needs of our customers, while upholding the highest standards of quality, integrity, and innovation.

2. Is Web Wise Digital Ltd registered with Companies House?

Yes, we are fully registered with Companies House under company number 16447768. You can verify our registration https://find-and-update.company-information.service.gov.uk/company/16447768

3. How can I contact you?

You can reach us by:

  • Email: george@web-wise.co.uk

  • Website: https://web-wise.co.uk/

  • Social Media: https://www.facebook.com/Webwisedigital/

We aim to respond to all queries as soon as possible.

4. Do you offer Photo Design?

Yes, we offer Photo Design. Please refer to our Services or Products page for full details or contact us for custom inquiries.

5. How do I make a payment?

Payments can be made via:

  • Bank transfer (details provided on invoice)

All payments are processed securely, and invoices are issued with clear payment terms.

6. Are your prices inclusive of VAT?

  • No, VAT is not being added to the charges because we are under the £70.000 anual income.

7. Do you have a refund or cancellation policy?

Yes. Our refund/cancellation policy depends on the service or product provided. Please refer to our Terms & Conditions for full details or contact us directly.

8. Can I visit your office in person?

We currently operate remotely. In-person meetings are available by appointment only and are subject to the nature of the business being discussed. Please contact us to arrange a suitable time.

9. How do I work with your company?

You can contact us at info@web-wise.co.uk and we will keep you posted whenever we have open new opportunities.

10. How much does a new website cost?

Most of our projects start at £2000 and up, depending on your business goals, functionality needs, and content readiness.

Websites today are more than digital brochures. They’re lead generation engines. Our pricing reflects a professional team that includes a designer, developer, SEO strategist, writer, and project manager to ensure your site not only looks great but also performs.

Looking for a phased approach or MVP site? We can tailor a solution to meet your timeline and budget.

11. How long does it take to launch a new website?

Typically 10–12 weeks, but the timeline can vary based on:

  • Your responsiveness during reviews
  • Scope changes mid-project
  • Content and photo delivery

We’ll provide a detailed project calendar, communicate clearly throughout, and adjust timelines when needed.

12. Can you help me switch from my current host to yours?

Absolutely. We’ve migrated hundreds of websites. Our team will walk you through a secure, hassle-free hosting transfer using a short worksheet. We’ll handle the tech stuff — you just sit back.

13. Who owns my website once is live?

You do! Unlike agencies that trap you in proprietary platforms, we build on WordPress, the world’s most widely used CMS. You’ll have full admin access and can take your site anywhere.

We believe in transparency, long-term relationships, and freedom of choice.

14. Do you offer website hosting?

Yes. Our hosting is built for performance, security, and support. We host hundreds of client sites and include:

  • Nightly backups
  • Uptime monitoring
  • Malware protection
  • WordPress updates
  • Priority support

We also offer ADA & privacy compliance add-ons for businesses in regulated industries.

15. What if my website gets hacked?

We’ve got your back. Clients on our Managed Hosting Plans get:

  • Real-time monitoring
  • Free malware removal
  • Rapid response from our in-house team

Prevention is priority — but we’re equipped for fast recovery, too.

16. Is WordPress a good choice to build websites?

Absolutely. WordPress powers over 40% of the internet because it’s reliable, secure, and user-friendly. It’s also SEO-friendly and flexible, which makes it a great fit for small businesses that want control without being locked into a closed platform.

We build exclusively on WordPress because it gives our clients long-term value and the ability to grow without having to rebuild.

17. What industries do you work with?

We build websites for all kinds of businesses, including:

  • Dentists and healthcare clinics
  • Law firms and solo attorneys
  • Roofers, plumbers, and HVAC companies
  • Construction, general contractors and remodelers
  • Restaurants and hospitality businesses
  • Nonprofits and local government departments
  • Real estate agencies and property managers
  • Manufacturers and e-commerce shops
  • Med spas, fitness studios, and wellness brands

If you don’t see your industry listed, we’ve probably worked in it — just ask.